By purchasing from Mermaid Swim Tails you agree to the terms and conditions stated herein.
All items (EXCEPT SWIMWEAR) may be returned within 30 days of purchase for a full refund (minus shipping costs). All tails can be returned. DURING THANKSGIVING/CHRISTMAS SEASON WE DO OFFER AN EXTENDED RETURN POLICY UNTIL JAN 29th. If you need to return an item, you must receive an RMA number. To receive an RMA number please email [email protected] within 30 days of purchase. During December, we extend our return policy to Jan 29th. Our customer service department will send you the RMA number and return instructions with the address to the correct warehouse.
Swimwear can not be returned. All swimwear sales are final. If there is an issue, we will send out a replacement or offer a credit. If you need a different size or color, we may offer a discount.
If your product is missing a part or a part is defective, we will replace that part. Please contact us at [email protected] with the details of your issue and digital images of damaged item(s). Visual defects need to be reported as soon as possible and no later than 30 days from delivery. Functional defects must be reported within 30 days or if your product has a manufacturer warranty, before the warranty coverage date lapses. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you via UPS/FEDEX/DHL/USPS ground.
If your product was damaged during shipping please notify us immediately at [email protected] with digital images of damaged packaging and item(s), and we will assist in furnishing replacement(s). Discarding shipping materials or box contents, prior to replacement approval, waives your right to get your product replaced or repaired. We appreciate your patience.
Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground.
Your satisfaction is our top priority. Most of our products are backed by a manufacturer's warranty. Should you notice any manufacturer defects, please email [email protected] with digital images, and we will assist you in submitting a warranty claim and furnishing you with a replacement if your claim is approved. By ordering from Mermaid Swim Tails, you agree that you may have to work directly with the manufacturer of your product. Warranty coverage is “replacement only” unless an upgrade is approved by an authorized manufacturer representative beforehand. No refunds will be issued for parts beyond the refund period regardless of warranty eligibility. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground.
Please be aware that manufacturer warranties do not extend to any product or damage to a product caused by or attributable to:
In the rare occasion, you are shipped the wrong item, please contact us at [email protected] with a brief description and the following digital images:
Should you decide to cancel part or all of your order, please email [email protected]. If the order hasn't been shipped, we can cancel the order and issue you a refund without penalty. If your order has shipped, you will need to follow the returns process.
At this time, our ordering system is not set up to do exchanges.
You will need to follow the returns procedure and make a new order for the correct item(s) you would like to order. If you need assistance with your order, please contact us at [email protected].
Once a return has been delivered with tracking verification, refunds will be processed by the returns department within 5 business days. This allows time for inspection. All returns due to customer choice or error are subject to a 20% or $25 restocking fee, whichever is greater. The restocking fee covers any supplier fees, inspections, repackaging, some of the actual shipping cost, and/or minor cleaning that needs to be done in order to return the product to “like-new” condition. Original shipping cost for returns due to customer choice or error is non-refundable. Returns that were originally shipped with “free-shipping” will be refunded the item cost, minus standard shipping costs, and any applicable restocking fees will be deducted, based on the remaining value.
Refunds will not be given for merchandise that has been excessively used or shows any signs of abuse cannot be returned for refund.
Eligible refunds will be credited in the same manner the original order was placed. Refunds being issued to expired credit cards will be issued by PayPal or as a company check via mail.