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The web's #1 source for mermaid tails

Terms and Conditions

Billing Information

Billing

By placing an order you agree to pay the price applicable for the product at of the time you submit your order, the delivery fees for the delivery service you select, and any applicable taxes. Mermaid Swim Tails will automatically bill your credit card or PayPal account submitted as part of the order process for such amounts, and you hereby authorize us to do so.

Verification

All customers are required to provide a valid phone number and email address. Immediately after placing the order, you will receive an email verifying your order, if the information is incomplete or incorrect you must notify the customer service immediately. Individual orders may be subject to additional verification before they can be shipped, this verification process is conducted by a third party, and takes between 1 and 24 hours.

Shipping Policies

Shipping Area

Each product can only be shipped to certain areas of the world, as indicated on each product information page.

Standard Shipping

Our standard shipping method is ground shipping and we will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide you with the option to specify your carrier of choice.

  • All orders are subject to approval.
  • Orders with multiple items may ship from separate locations through multiple carriers
  • "Multiple Package" refers to orders with more than one item that cannot be included in one package, or a single item that is shipped in multiple packages because of size/weight constraints.
  • If an order includes an in-stock item and an out-of-stock item, we may ship the in-stock item immediately and backorder the out-of-stock item.

Items may be delayed due to circumstances beyond our control (i.e. weather, sales volume, staffing, available inventory) and in these cases a representative may see fit, but is not required, to issue a credit based on the individual order circumstances. We are not responsible for UPS/FEDEX/DHL/USPS and other carrier delays.

Free Shipping

Items with free shipping are clearly marked. If you order a "free shipping" item and a regular item you will only be charged shipping for the regular item.

Refused Packages

Customers wishing to refuse a shipment for any reason other than damaged packaging are automatically subject to the full restocking fee plus a $10 refusal fee per package. Refused shipments may also be subject to additional fees issued by the carrier. Customers who refuse shipments due to damaged packaging must notify us immediately.

Return Policy

Please see Return Policy .

Defective or Damaged Product on Arrival

If your product is missing a part or a part is defective, we will replace that part. Please contact us at [email protected] with the details of your issue and digital images of damaged item(s). Visual defects need to be reported as soon as possible and no later than 30 days from delivery. Functional defects must be reported within 30 days or if your product has a manufacturer warranty, before the warranty coverage date lapses. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground. If you would like to have your part shipped express, there will be an extra charge for that service.

Damaged Product in Transit

If your product was damaged during shipping please notify us immediately at [email protected] with digital images of damaged packaging and item(s), and we will assist in furnishing replacement(s). Discarding shipping materials or box contents, prior to replacement approval, waives your right to get your product replaced or repaired. We appreciate your patience. Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground. If you would like to have your part shipped express, there will be an extra charge for that service.

Warranty Conditions

Warranty

Your satisfaction is our top priority. Most of our products are backed by a manufacturer's warranty. Should you notice any manufacturer defects, please email [email protected] with digital images, and we will assist you in submitting a warranty claim and furnishing you with a replacement if your claim is approved. By ordering from Mermaid Swim Tails, you agree that you may have to work directly with the manufacturer of your product. Warranty coverage is “replacement only” unless an upgrade is approved by an authorized manufacturer representative beforehand. No refunds will be issued for parts beyond the refund period regardless of warranty eligibility. Eligible orders will be repaired or replaced as necessary. Item specific delays may apply. Please note: Replacement products will be shipped to you UPS/FEDEX/DHL/USPS ground. If you would like to have your part shipped express, there will be an extra charge for that service.

Please be aware that manufacturer warranties do not extend to any product or damage to a product caused by or attributable to:

  • Weather related damage (This includes, but is not limited to damaged caused by heat, sun, rain, snow, or wind)
  • Shipping or freight damage
  • Abuse, improper or abnormal use
  • Damage caused by repair that was not provided by the manufacturer
  • Damage of products used for commercial or rental purpose are not covered under warranty

Return Policy

Please see Return Policy

Product Life Expectancy

"Product life expectancy" refers to the posted expected life of any particular item. The expected life is a time period provided by the manufacturer, it is based on an expected usage level. The life expectancy is not a guarantee of any kind, but a reference used in determining which product will best serve your needs

Publications and Promotions

Promotions offered through any source other than mermaidswimtails.com or the official email newsletter may not be honored, at our discretion.

Sales prices are only good for the time they are published on mermaidswimtails.com

If you find inaccurate information on our website we ask that you report the inaccuracies to our customer service department at [email protected]. Thank you.